# Help Desk Plans

## Key Features

- **Mission critical issues.**  
- **1 hour included**  
- **$169 per hour for subsequent hours**  
- **Response within 2-4 hours**  
- **Intended for major issues such as ransomware infections, data loss, crashed server, etc.**

## Phone Support (Call Backs)

- Unlimited Break/Fix Incidents  
- Cloud Backup  
- Maintenance and Updates

## Computers Included

- **10 Computers included**  
- Add-on Packs available for more computers